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123 Street Avenue, City Town, 99999

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Where can I get these donut cookies?
We are located in New York City. Currently, our products are only available to the NYC metro area by placing an order here.

How do I place an order?
You can place an order using our form found here.

What if the flavors I want aren't available?
Let us know by emailing us! We love getting new flavor suggestions from our fans.

What's the lead time on an order?
We require at least 5 days of notice prior to your anticipated delivery. Upon receiving an order request, we will confirm the pick-up or delivery date and time with you. Please note that there may be a queue depending on the time of the year, so the sooner we receive notice of an order, the better. 

Where do you deliver?
Free delivery is currently available in limited parts of Manhattan and Brooklyn. Upon receiving an order request, we will confirm the location with you. For extra fees, we can arrange for messenger service.

Can I pick-up my order instead?
Absolutely! Please make note of that when placing your order, and we'll confirm a convenient pick-up location and time. 

How do I pay for my order?
We accept credit cards (Visa, Mastercard, American Express, Discover), Venmo, Chase QuickPay, checks and cash upon pick-up or free delivery only. Messenger service deliveries will require credit card payment prior to receiving the product. All credit card payments will be subject to an additional 3% processing fee.

What about allergens?
Our products are made in kitchens that process wheat, dairy, soy and nuts. 

Are your products gluten-free?
We are currently in the process of developing a gluten-free product and will announce the release of the product in our blog and Instagram. Please note that our products will be processed in the same kitchen as wheat and other allergens, so consumers with highly sensitive allergies should be cautious. 

How are some products vegan?
Our products start with a vegan chocolate chip cookie base and can stay vegan, depending on the stuffing and topping.